Change of Mind Returns
Not in love? That’s fine! If you change your mind about the products you purchased from us online, we will refund the purchase price, or exchange those products, subject to the following conditions:
- Products purchased from any MOBECO affiliated online store can be returned at any time by the customer with proof of purchase;
- All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
- Items must be in original sale condition (unused with original tags/labels attached);
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
- Refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.
Order total < $100 = $9.90 Shipping
Order total > $100 = Free Shipping
Shipping terms are 3-6 days, anywhere in Australia. We use Sendle, a 100% carbon neutral courier company.