Terms of Sale

Our terms

These are the terms and conditions (“Terms”) apply to the purchase and sale of products and services to you through our Site (www.coreandfloor.com.au), including any content, functionality, and services offered through (but not limited to) our Site, Facebook or Instagram as a guest or registered user.

These Terms are entered into by and between you and Core and Floor Restore PTY LTD (“Company” “us”, “our”, “we”). These terms govern your access to and use of our Site and apply together with our Terms and Conditions, our Medical Disclaimer, and our Privacy and Cookie Policy. By using our Site, you accept and agree to be bound and abide by these Terms along with our Terms and Conditions, Medical Disclaimer, Privacy Policy and Cookies.

Please read these Terms carefully before you use our Site and before you submit your order to us. These terms tell you who we are, how we will provide services and products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss at hello@coreandfloor.com.au

We may update or change these Terms at any time. All changes are effective immediately and it is your sole responsibility to check the Site to see if any changes are made. Your continued use of our Site after the changes have been made means that you accept and agree to any changes made.

Information about you

In order to order or obtain products or services from this website, you are required to be at least 18 years of age. If you do not agree to our Terms you will not be able to access our Site or services. If you are prohibited from accessing or using this Site or any of its contents, goods or services by applicable law. 

Information about us

We are Core and Floor Restore PTY LTD. We are a company registered in Australia. Our ACN is 635315258. Our ABN is 17635315258. Our registered office is at 206 Mount Lookout Rd, Mount Taylor, Victoria 3875.  

You can contact us by telephoning our customer service team at +61 414 956907 or by writing to us at hello@coreandfloor.com.au or at 206 Mount Lookout Rd, Mount Taylor Vic 3875

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and Facebook and Instagram messenger.

Order acceptance and cancellation

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. 

All orders must be accepted by us or we will not be obligated to sell the products or services to you. In our sole discretion, we may choose not to accept any orders. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product. 

After having received your order, we will send you a confirmation email with your order number and details of the product/s you have ordered. Acceptance of your order and the formation of the contract of sale between CORE AND FLOOR RESTORE PTY LTD and you will not take place unless and until you have received your order confirmation email. In addition you will also receive an invoice to confirm your payment.

Prices and Payment Terms

The price of the product (which includes GST) will be the price indicated on the order pages when you placed your order. Payment options are listed at the checkout stage of your online payment on our website.  All prices posted on this Site are subject to change without notice. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

Payment must be received by us before our acceptance of an order. Terms of payment are within our sole discretion You represent and guarantee that the credit or debit card information you supply to us is correct, complete and true. You also guarantee that you are authorized to use such credit or debit card for the purchase and that charges incurred by you will be honoured by your credit card company.

If you think your invoice is incorrect please contact us promptly at hello@coreandfloor.com.au to let us know and we will work with you to resolve the issue.

Returns and Refunds

Whilst your satisfaction with our products and services is important to us, all sales are final and there are no refunds or exchanges.

All products and services purchased from our Site are sold on an “as is”, “where is” and “where available” basis with no warranty or guarantee, expressly implied or written. Individual results may vary and no guarantee on your results can or will be given.

Our product and services

When a digital product is purchased for 24 months, the start of the term starts from the day we accept your payment and issue you with a confirmation email. Your contract will end with us at the end of the term that you have locked in for or prior to if you breach our terms and conditions.  You will be granted continous access to the program for as long as you have purchased it and you will not be entitled to any future updates, additions or new programs/products created by the Company. Although in some circumstances we may require you to install an update to enable you to continue using the product. Should the product purchased be retired, discontinued or if the Company were to cease trading then the Company will do everything possible to alert you to this change to give you the opportunity to download your content within a reasonable time frame determined by the Company.

Core and Floor Restore gift vouchers are valid for 12 months from the date of purchase and cannot be redeemed after this time. No cash, or any other alternative will be given where gift purchases have not been redeemed within 12 months from the date of purchase

Our rights to make changes

We may change the product or have to suspend the supply of a product to you:

– to deal with technical problems or make minor technical adjustments and improvements; and

– to reflect changes in recent, relevant laws and regulatory requirements.

These changes should not affect your use of the product, but if they do we will contact you as soon as we can and guide you through any changes, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 7 days in any month, we will adjust the length of your subscription so that you do not miss out on time with your product.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Our products are supplied to you for private and domestic use only. If you use the products for any business, re-sale or commercial, we will have no liability to you for (but not limited to) any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not liable for you not following our instructions especially in regards to our medical disclaimer.

How we may use your personal information

We will use your personal information you provide to us:

– to process your payment for the products;

– to supply the products and services to you; and

– if you agreed to this during the order process, to motivate and encourage you throughout the courses and/or to inform you about similar products that we provide, but you may stop receiving either to both of these at any time by contacting us.

Your personal information will be handed over to third parties only in the event where the law either requires or allows us to do so.

Other terms

If parts of this contract are found to be illegal by the court, the rest will continue in full force and effect. If can enforce this contract at anytime.