Product returns and refundsWe’re quite flexible when it comes to refunds and returns, but there are some rules to follow for certain items.
For change of mind, consumables must be returned within 30 days of ordering. They must be unopened and in a resalable condition. You are liable for the original shipping costs and the return shipping costs.
If there is a problem with your consumable product, please get in contact with us to discuss. It can be returned for a full refund (including shipping costs) or we’ll post you a new one. Items that we agree have a problem or are not working as they should, do not need to be in their original packaging.
For change of mind, non-consumable products can be returned within 30 days of ordering, but they must not be opened or damaged in any way. The packaging must be completely intact. You are liable for the original shipping costs and the return shipping costs.
If there is a problem with your non-consumable product, please get in contact with us to discuss. It can be returned for a full refund (including shipping costs) or we’ll post you a new one. Items that we agree have a problem or a not working as they should do not need to be in their original packaging.
For change of mind the original and return shipping costs are your responsibility. You can return your items to the address provided when you request your refund.
Change of mind refunds will only be processed once your item has been received, inspected and deemed to be in as new condition in its unopened, original packaging.
Refunds for products that have a problem or are not working as they should (not items broken or damaged during shipping – see our shipping policy) will be processed when the item has been received and we agree that there is a problem. Original shipping costs for these items (what it cost us to get it to you) are also refundable. We will reimburse you for any reasonable return costs that you have paid. You must provide receipts for these costs.
You are responsible for returning any product that can be posted or easily returned.
If there’s a problem with your product, or it wasn’t what you wanted. Get in touch. We understand and will do our best to work with you for a solution. But for change of mind, we must be able to resell the product. So, it cannot be opened or used in any way.
Online programs, webinars returns and refunds
Unfortunately, we do not offer any refunds on the Core & Floor programs. When you purchase a program or online webinar, you are provided a login link that gives you immediate access to the program you have purchased. Because of the nature of this purchase, we are unable to provide a refund to any online program or webinar.
One-on-one booking cancellations and reschedules.
Life happens. Especially when you have kids. We get it and try to be as flexible as possible when it comes to rescheduling one-on-one appointments. However, we do require 24 hours’ notice to cancel or reschedule a one-on-one appointment. Otherwise, there is a 50% cancellation fee. No shows incur a 50% cancellation fee. As long as you give more than 24 hours’ notice, we are more than happy to reschedule or provide you a full refund.
With more than 24hours notice, you can use the Core & Floor online scheduling system to reschedule your appointment.
There are times when unavoidable situations such as illness or emergencies arise. We will use our discretion in certain situations to waive cancellation fees where appropriate.
Workshop booking refundsThe nature of workshops means there is a lot of planning and travel for me to hold workshops in destinations across Australia. Workshops go ahead based when we reach the required number of participants to hold an epic workshop. Because of this, we cannot offer refunds for workshop tickets purchased.
If you have purchased a ticket to a workshop or in-person event and you cannot make it please contact us. If we can resell your ticket, then we are happy to provide you with a full refund.
It is also okay to sell your ticket to a friend. Please email us with your friend’s details so we are expecting them on the day.